Privacy Policy
Welcome to Heartlore and More (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, purchase products, book services, attend workshops, or otherwise interact with us.
Website: https://www.heartloreandmore.ie
Email: heartloreandmore@gmail.com
We are committed to protecting your privacy and handling your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable European Union privacy laws.
1. Data Controller
Heartlore and More is the data controller responsible for your personal data.If you have any questions regarding this Privacy Policy or your personal data, you may contact us at:Email: heartloreandmore@gmail.com
2. What Information We Collect
We may collect the following personal information:Full name, Email address, Phone number, Billing and shipping address, Payment information, Order history, Workshop or booking information, Newsletter subscription details, Information submitted through contact forms, Technical and usage data, including IP address, browser type, device information, and cookies
3. How We Collect Your Data
We collect information when you: Fill out a contact formSubscribe to our newsletter, Purchase products through our online shopBook workshops, events, sessions, or services, Contact us by email, Interact with our website, Accept cookies through our cookie banner
4. How We Use Your Information
Your information may be used to:Provide our services, Process payments, Process and ship product orders, Manage bookings and workshop registrations, Respond to inquiries and provide customer support, Send newsletters, updates, or promotional communications, Improve website performance and user experience, Monitor website analytics, Comply with legal obligations. Some services offered may relate to wellbeing, personal development, spiritual practices, workshops, creative experiences, and nature-based activities.We only process your data when we have a lawful basis to do so under GDPR.
5. Legal Basis for Processing
We process personal data under the following legal bases: Your consent (for newsletters and optional cookies), Performance of a contract (when providing services, workshops, bookings, orders, or processing payments), Legal obligations, Legitimate interests, such as improving our website, services, and customer experience
6. Payments
Payments made through our website are processed securely by third-party payment providers. We do not store full card payment details on our servers.Please refer to the privacy policies of the payment provider used on the website for more information.
7. Orders and Deliveries
Shipping addresses and contact details may be used to fulfill product orders and deliveries.We may also collect information related to workshop registrations, event bookings, or service appointments.
8. Contact Forms
When you submit a contact form through our website, we collect the information you provide in order to respond to your inquiry and provide requested services.
9. CookiesWhat Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember preferences, and collect analytical information. Types of Cookies: We May Use Essential cookies – required for the website to functionAnalytics cookies – help us understand how visitors use the website, Marketing cookies – may be used for newsletters or advertising purposes, Non-essential cookies will only be used with your consent. You can manage or disable cookies through your browser settings.
10. Analytics
We may use tools such as Google Analytics 4 (GA4) to better understand website traffic and visitor behaviour. These tools may collect information such as: IP address, Device type Browser information, Pages visited, Time spent on the websiteThis data is used only for analytical and website improvement purposes.
11. Newsletter
If you subscribe to our newsletter, we may send you updates, news, offers, event information, or content related to our products and services.You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.
12. Sharing Your Data
We do not sell your personal data.We may share your data with trusted third-party providers only when necessary to operate the website or provide services, including: Payment processors, Shipping and delivery providers, Email/newsletter platforms, Analytics providers, Website hosting providers. All third parties are expected to comply with GDPR requirements.
13. International Data Transfers
Some third-party providers we use may process data outside the European Economic Area (EEA).Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place in accordance with GDPR requirements.
14. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements.If you subscribe to our newsletter, your data will be stored until you unsubscribe.
15. Data Storage and Security
We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure.However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
16. Your Rights Under GDPR
Under GDPR, you have the right to: Access your personal data, Correct inaccurate information, Request deletion of your data, Withdraw consent at any time, Object to certain processing activities, Request data portability, Restrict processing in certain circumstances, Lodge a complaint with a data protection authority. To exercise your rights, contact us at:Email: heartloreandmore@gmail.com
17. Right to Lodge a Complaint
If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Irish Data Protection Commission (DPC).More information can be found on the official website of the Data Protection Commission (DPC)
18. Children’s Privacy
Our services and website are not intended for children under the age of 16, and we do not knowingly collect personal data from children.
19. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
21. Contact
If you have any questions regarding this Privacy Policy or your personal data, please contact:
Email: heartloreandmore@gmail.com Website: https://www.heartloreandmore.ie